'We are what we repeatedly do. Excellence,is then not an act but a habit' - Aristotle
About me
As an individual with a post-graduate background and an extensive 28-year tenure in the corporate realm, I have navigated through six diverse industries, encompassing Hospitality, Telecom, BPO, Software, Learning & Development, and Academics. Throughout my professional journey, I have assumed various leadership roles, such as overseeing Customer Service and Retail experiences, managing BPO operations, fostering strategic business partnerships, and serving as the HR head for large corporate entities. And I have also represented Sales and Marketing.
What I do
Welcome to my digital abode, a space where knowledge, leadership, and growth converge. I am NISHAD KAREEM, an academician, business coach, corporate trainer, and HR consultant, on a relentless pursuit of excellence.
Academician
As a scholar, I explore the realm of knowledge, moulding minds and raising the next generation of leaders. My love of study and desire to inspire the next generation of leaders drive my devotion to education. Also, assisting students in developing employability skills and preparing them for the dynamic business environment of the future.
Business Coach
Leading companies to success is my specialty. By providing strategic insights and individualized coaching, I inspire executives and entrepreneurs to overcome obstacles, realize their full potential, and experience extraordinary success. Also encouraging executives to consider the actions and choices they make that have an impact on the direction of the company.
Corporate Trainer
I wear the hat of a trainer in the corporate world. My objectives are to develop leadership abilities, promote teamwork, and improve organizational performance. A motivated workforce, in my opinion, is essential to succeed.
HR Consultant
Any organization’s human resources are its beating heart, and as an HR consultant, I work to maximize them. I assist companies in laying a solid HR foundation since I have experience with people acquisition, retention, and development. Enhancement and optimization of productivity through performance management is also crucial.
My Experience
VICE PRESIDENT HR NeST Digital Pvt Ltd (2017-2021)
Developing corporate plans for various HR matters like Compensation/Performance management& Productivity enhancement programmes. Creation of a diversified internal talent pool for immediate project deployment. Overseeing all HR Initiatives, systems and tactics.
Head HR & Customer Service Telenor India (2011-2015)
Developing corporate plans for various HR matters like Compensation/Performance management& Productivity enhancement programmes. Designing and executing the customer experience strategy for the business unit. Create a detailed customer journey maps based on datapoints, audiences and expected outcomes.
Head - Customer Service Loop Telecom (2008-2009)
To design customer service strategy for a greenfield telecom operations for the state of Karnataka and Kerala. 7907188453
Head - Customer Service Virgin Mobile (2017-2018)
Designing and executing the customer experience strategy for four states.( Kerala,Tamilnadu, Karnataka and Andhrapradesh). Oversee day to day customer service operations of the southern states. Manage and drive call centre operations
Head - Customer Service Bharti Airtel (2005-2007)
Overall responsibility for the development, performance and maintenance of the customer service activities of the organisation including collection/ retention/Retail experience & regulatory compliance.
Manager BPO Operations Reliance Infostream (2003-2005)
Performing the tasks or outsourced projects as per the given standards and set regulations by the parent organization. ▪ Maintaining the quality of service as required by the client and working on continuous performance improvement to offer best quality services to the client who has outsourced the project.
Manager—Customer Service BPL Mobile. (1996-2003)
Overall responsibility for the development, performance and maintenance of the customer service activities of the organisation including collection/ retention/Retail experience & regulatory compliance
